Refund policy

Returns & Refunds

Because many Edith & Olive items are personalized or made to order, personalized and custom products are final sale and cannot be returned or exchanged.

Please carefully review all names, dates, spelling, and other personalization details before placing your order. We create your item using the information submitted with your order and cannot offer refunds or replacements for customer-submitted spelling or personalization errors.

Damaged or Incorrect Items

We want you to love your order. If your item arrives damaged, defective, or we made an error with your personalization, please contact us at orders@edithandolive.com within 7 days of delivery. Please include your order number and photos of the item and packaging so we can make it right.

Non-Personalized Items

Unused, non-personalized items may be eligible for return within 14 days of delivery. Please contact us before returning an item. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Cancellations

Because personalized items may enter production quickly, cancellation requests are not guaranteed. Please contact us as soon as possible at orders@edithandolive.com if you need to request a change or cancellation.

Original shipping charges are non-refundable except when an order arrives damaged, defective, or incorrect.